Integrity is the differentiator between average products and high-performance products.
Quality is a critical expectation to users of any system or consumers of any product, yet everyone has varying ideas about a definition of the term, the way it manifests itself, and ways to manage it. At SpiderLogic we strive to keep concepts simple, but meaningful, in order to drive effective action.
Our concept of quality is the idea that the product will do what it is expected to do, in a way it is expected to do it, and in a way that is intuitive to use. To guide our execution, we subscribe to the concept that integrity, both from the perception of end users and the actual reality of the product construction and purpose is the differentiator between average products and high-performance products.
No single area of integrity is more important than the other. If the most elegant architecture in the world does not do an exceptional job of meeting users’ needs (perceptual integrity), users will not notice the underlying conceptual and intrinsic integrity. Conversely, the best look and feel without reliable substance is also sure to disappoint. Each area evolves through constant refinement based on our experience and your feedback.